Booking setup for salons and barbershops · Kilmarnock

Day: Thursday
Where: Chair one
Treatment: Cut and finish

10:30

Length: 45 minutes
Ends: 11:15
After it is taken: Confirmed at once, and a reminder before the day

A diary that knows how long everything takes.

I set up online booking for salons and barbershops: every treatment with the time it really takes, every pair of hands with its own hours, the messages that go out around an appointment, and the link or widget your clients book through. Then I hand it over and show you how to run it.

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This is where the booking system is bought, not the appointment. Your clients book on your own booking page, on your own account, and whatever they pay goes into your own accounts. Nothing of theirs comes near this website.

A setup is £290 or £690 for the whole job. Booking System Support is separate and optional, at £85 a month.

What gets set up

Four things, and the fourth one is optional

A booking system is not switched on, it is built: the treatments, the people, the messages, and then the half-hour where it stops being mine and starts being yours.

Services and staff

Every treatment gets a length and a price, and every pair of hands gets hours.

Your service list built out treatment by treatment, each with the time it really takes rather than the time it takes on a good day
Buffer time after the services that need it, so the next client is not booked on top of a clean-down
Each member of staff given their own hours, their own days off and their own list of what they do
Rooms, chairs or equipment that can only take one booking at a time set up so the diary knows it
The rules a salon runs on by habit written into the system: how far ahead a client may book, how late a booking may be made, how long a slot is held

Notifications

Confirmations when a booking is made, and a reminder before the appointment.

Reminders are part of Salon Booking Setup.

The confirmation a client gets the moment a booking is made, worded as the salon would word it
A reminder timed before the appointment, in whichever form the platform offers
The message that goes out when an appointment is moved or cancelled, and who it goes to
What the salon sees and where: the day sheet, the alert when a new booking lands, and the diary as it reads on a small screen
Any charge the platform makes for sending messages is the platform’s, billed to the salon on the salon’s own subscription

Training

A handover session, so the diary belongs to you rather than to me.

Forty-five minutes with Solo Booking Setup, ninety with Salon Booking Setup.

A walk through the diary as it now stands, on your own account rather than on a specimen
The five things a salon does every week: add a booking, move one, block out time, add a holiday, close a day
How to change a price or a length yourself, and what changes when you do
What to do when a client books the wrong thing, which they will
A short written note afterwards covering the same ground, for whoever was not in the room

Support

Optional, monthly, and never required to keep the setup working.

Booking System Support is a separate monthly plan.

An hour a month for the changes a salon actually makes: a new treatment, a new member of staff, a week off
Unused time is not banked and does not carry into the next month
Anything past the hour is quoted before it is started, never afterwards
Invoiced each month. Nothing is taken automatically from a card
The setup keeps working whether or not you take it. It buys a pair of hands, not permission to use what was built

Prices

Two setups. Pick the one that fits the room

One chair or a team of up to five. Both are a fixed figure for the whole job, agreed in writing before anything starts, and neither of them includes the booking platform’s own subscription.

Solo Booking Setup

One-off setup

£290for the whole setup

One chair, one diary. Your services and your hours put into a booking platform, with a link clients book through.

Staff: One practitioner
Services: Up to 10 services
Booking route: A booking link
Handover: 45 minutes

Takes 3-5 working days, once the invoice is settled and I have access

What it covers

One practitioner set up in the booking platform
Up to 10 services, each with its own length and its own price
Your working hours, breaks and days off built into the schedule
A booking link that goes in a bio, a message or an email signature
A 45-minute handover session, so the diary is yours to run afterwards

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Salon Booking Setup

One-off setup

£690for the whole setup

A team, a website and reminders. Every chair in one diary, booking built into your own site, and messages that go out before the appointment.

Staff: Up to 5 members of staff
Services: Up to 30 services
Booking route: A widget on your own website
Handover: 90 minutes

Takes 7-10 working days, once the invoice is settled and I have access

What it covers

Up to five members of staff, each with their own hours and their own list of services
Up to 30 services, each with its own length and its own price
A booking widget built into your own website, so clients never leave your page
Reminders set up to go out before the appointment
A 90-minute handover session, with whoever runs the diary day to day in the room

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Booking System Support

Optional

£85a month

Optional, and never required. An hour a month for the changes a salon actually makes: a new treatment, a new member of staff, a week off.

Time: Up to 1 hour a month
Covers: Changes to services and schedules
Carrying over: Unused time does not carry over
Ending it: By writing, before the next month starts

Runs month by month, invoiced each month

What it covers

Up to one hour a month of changes to your services and your schedules
Adding, renaming, repricing or retiring a service
Changing working hours, adding a holiday, covering a staff change
A written answer to a question about the diary, inside the hour
An invoice each month, with nothing taken automatically from a card

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Booking System Support is a plan, not a setup, and the two are never confused on this site: £85 a month buys up to an hour of changes to a diary that has already been built. Everything each one covers, and everything it does not, is on the Setups page.

What it looks like afterwards

One Thursday, once the diary knows the rules

Three places where work happens, each with its own hours and its own list of treatments. Lengths are the treatments’ own, gaps are what is left, and the slot at the top of this page is the one outlined in salmon.

Chair one

Cutting and finishing

09:00Cut and finish45 min
09:45Open45 min
10:30Cut and finish45 min
11:15Colour and cut120 min
13:15Break45 min
14:00Blow-dry30 min
14:30Open30 min
15:00Restyle60 min

Chair two

Barbering

09:00Skin fade30 min
09:30Cut and beard45 min
10:15Open15 min
10:30Skin fade30 min
11:00Beard trim20 min
11:20Open25 min
11:45Cut and beard45 min
12:30Break45 min
13:15Skin fade30 min

Colour room

Colour, one client at a time

09:30Root tint90 min
11:00Clean-down15 min
11:15Full head colour150 min
13:45Break30 min
14:15Toner and finish45 min

And the two messages it sends

One when the booking is made and one before the day. What they say is yours to decide: the wording, the notice you want a client to agree to, how long before the appointment the reminder goes. Reminders are part of Salon Booking Setup.

Whatever the platform charges for sending messages is the platform’s own charge, on the salon’s own subscription, and it is not inside any figure on this site.

ConfirmationThe moment the booking is made

Cut and finish, 45 minutes
Thursday at 10:30
Change or cancel from the link in this message

ReminderThe day before the appointment

Tomorrow at 10:30
Cut and finish, 45 minutes
Let the salon know if you need to move it

How an order runs

Written, confirmed, paid, built, handed over

Nothing starts on a guess and nothing is charged for that was not agreed in writing first.

You writeYours
How many pairs of hands, how many treatments, and how bookings reach you now.
The enquiry form asks those three things and little else, because they are what decides which setup fits. It writes the enquiry out for you to read before anything leaves your screen.
I reply in writingMine
Which setup your answers fall into, what it covers and what it costs.
The figure comes from the published list and nowhere else. If your counts sit past the larger setup, there is no published figure for that and the reply says so rather than inventing one.
You confirmYours
The order is made when you accept that confirmation in writing.
The confirmation repeats the whole of the scope and the whole of the figure before anything is asked for. Nothing is charged for anything you have not agreed to in writing first.
Payment, then accessYours
The invoice is settled, and I am let into the booking account.
The account is opened in the salon’s name and the subscription is bought in the salon’s name. I am given access to it, which is a different thing from owning it, and that access ends at handover unless you are on the support plan.
The buildMine
Services, staff, hours, rules, messages, and the route clients book through.
Done inside your own account, so what you see at the end is what your clients will see. You get one look at it before it is opened to the public, and the corrections from that look are part of the setup.
HandoverMine
The session, the written note, and the diary left in your hands.
After the session the booking route goes live whenever you say, not before. From that point the diary is yours to run: the support plan is there if you would rather it were not entirely yours to run alone.

What stays with you

The account, the money and the diary are all yours

The booking platform is opened in the salon’s name and paid for by the salon, month by month, direct to the platform. I work inside that account; I do not own it, I am not resold it to you, and its subscription is not inside any figure on this site.

The same goes for money. Whatever your clients pay — a deposit, the full price, a no-show charge — runs through your own account with the platform or with the payment provider you connect to it. It does not pass through me and it does not pass through this website, and no card details reach either of us.

At handover the diary is yours to run. The support plan exists for the months when you would rather it were not yours to run alone, and it changes none of the above.

Morning light across an empty salon counter: a mirror, a jar of combs and a folded towel. — The counter before opening. What goes on the booking page — the name, the address, the words a client reads — is the salon’s own.

What is never part of a setup

The booking platform’s own subscription. It is bought by the salon, in the salon’s name, and it is not inside any figure here.
Your clients’ payments. Those run through your own accounts with the platform or its payment provider, and none of them passes through this website or through me.
Running the diary for you day to day: answering clients, taking bookings by hand, chasing people who have not turned up.
Any charge the platform makes for sending messages.
Building, redesigning or hosting your website. The widget goes into a site you already have.
Writing your prices, your treatment names or your cancellation policy.
Photography, logos and anything else that makes the booking page look like your salon rather than like a form.

Before you write

Questions worth answering first

Can a client book an appointment on this website?: No, and no page here ever will. This is where a salon owner commissions a booking system. Appointments are booked on the salon’s own booking page, which is one of the things a setup produces, and nothing a client pays goes anywhere near this site.
Which booking platform do you use?: Whichever one suits your salon and your budget. The work is the same shape on all of them: services, staff, hours, rules, messages, a booking route. If you already run one, I work in that one; if you do not, the reply to your enquiry comes with a recommendation and the reasons behind it.What you need to have ready
Is the platform subscription included in the price?: No. The salon opens the account and pays the platform directly, in the salon’s own name, and that is true on every platform I work with. The figures on this site buy the work of setting the system up, and nothing else.
What happens to the money my clients pay?: It goes where it goes now: into your own accounts, through the platform or the payment provider you connect to it. I have no part in it, I do not hold it, and I do not see card details at any point.
I have more than five staff. What then?: Then there is no published figure for it, and inventing one here would be worse than saying so. Write with the numbers and the reply is a written quotation for the salon in front of me.
Do I have to take the monthly support?: No. It is optional, it can be started or stopped at any month boundary, and the setup carries on working without it. It buys an hour a month of changes from me; it is not a licence, and nothing switches off if you do not take it.What the support hour covers
Will reminders stop people missing appointments?: Reminders go out before the appointment, which is all anybody can honestly promise. Whether a client turns up is between you and them, and no software has ever settled that argument.
Can I pay on the website?: No. There is no basket and no card field here. An enquiry assembles a written brief, the scope and the figure come back in writing, and payment is arranged against that confirmation.

Tell me how many chairs, and I will tell you which setup fits

Three answers are enough to start: how many people take bookings, how many treatments you want bookable, and how bookings reach you at the moment.

Request this service Read what each one covers