Delivery & Service Terms

From the day both of these have arrived: the invoice settled, and everything listed under what you need to have ready, including access to the booking platform account.

Not from the day you accepted the confirmation, and not from the day you first wrote. If half the material arrives on Monday and the rest on Thursday, the days start on Thursday, and you are told so at the time rather than at the end.

Solo Booking Setup takes 3-5 working days. Salon Booking Setup takes 7-10 working days, because a team, a widget and a set of reminders are more to build and more to check than one chair and a link.

Those are the periods this business works to, and where one is going to be missed you are told before it is missed. A delay caused by waiting on something of yours moves the finish by the time spent waiting, and nothing more.

Monday to Friday, not counting public holidays in Scotland. This business is run from Scotland, and Scottish public holidays are not the same days as the English ones: a first Monday in August is a holiday here and an ordinary working day in England, and the late-August bank holiday is the other way round.

So a week that looks clear on an English calendar may be a four-day week on this one. Where a date matters to you, say so in your enquiry and it is checked against the calendar before the confirmation goes out.

45 minutes with Solo Booking Setup, 90 minutes with Salon Booking Setup. It is a video call, booked at a time the salon is quiet, and it is worth having whoever actually runs the diary on the call rather than only the owner.

It covers the diary as it then stands — adding a booking, moving one, blocking out time, closing a day, changing a price — and it finishes with the written note. Training somebody who joins the salon afterwards is not part of the setup; an hour of the monthly plan will cover it.

A confirmation goes out the moment a booking is made, and a reminder goes out before the appointment. What they say, and how long before the reminder goes, is set up to your instructions.

Setting reminders up is part of Salon Booking Setup and not of Solo Booking Setup: that is how the two are priced and this page will not quietly say otherwise.

Whatever the platform charges for sending messages is the platform’s own charge on the salon’s own subscription. It is not inside any figure on this site, and it is not collected by me.

Reminders are sent. Whether a client turns up is between the client and the salon, and no promise about that is made here.

The account is opened in the salon’s name and the subscription is bought by the salon, direct from the platform, on whatever terms the platform sets. It is not resold here, no margin is taken on it, and no introduction fee is taken from any platform for recommending it.

That means the platform can change its prices or its features without me, and if it does, the change is between you and it. It also means that if you and I never speak again you keep the account, the diary and everything in it.

Write to production@myshukrin.com and say so. A message about work that is late is answered by the end of the next working day, with either the work or a date, and not with silence.

If a setup is not finished within a reasonable time, the Consumer Rights Act 2015 gives a consumer the right to have it done again or to a reduction in the price; this business offers the same to a customer who is not a consumer, as a term of the contract. That is set out under if something is wrong with the setup.

The booking platform itself: whether it is up, how fast it is, what it decides to charge, and what it does to its own features after the work is finished. What your staff do to the diary after handover. What your clients do once a booking exists. None of those is something I can promise for, and none is treated here as though it were.

Where a platform withdraws something a setup relied on, say so and the reply will say what it would take to work round it and what that would cost, before anything is done.

There is a fourteen-day right to cancel, and there is a rule about what happens if you asked for the work to start inside those fourteen days. Both, with the statutory wording and the model cancellation form, are on the Refund & Cancellation page.