Myshukrin · terms in writing
Refund & Cancellation
Two pieces of wording on this page come from the legislation rather than from me, and each one says underneath exactly what was done to it.
Who this is with
- Trading name
- Myshukrin
- The person behind it
- Mykola Shkurin
- Address for notices
- 1 Peatland Quadrant, Kilmarnock KA1 4PN
- Website
- myshukrin.com
- This revision
- 17 September 2026
Myshukrin is a business name used by one person working on their own account. It is not a company, it has no company number, and it is based in Scotland.
Who this applies to
Offered toEvery customer
The fourteen-day right to cancel in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 belongs to consumers: people buying for themselves rather than for a business. A salon trading as a company, a partnership or a sole trader is buying for a business, and the law does not give it that right.
Most customers of this business will be in exactly that position, so rather than leave them with nothing, the same fourteen days, the same proportionate payment for work already begun and the same way of cancelling are given to every customer here as a term of the contract.
Where you are a consumer, you have all of it by law and nothing on this page reduces it. Where you are not, you have it because this contract says so.
The statutory wording
Runs for14 days
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Mykola Shkurin trading as Myshukrin, 1 Peatland Quadrant, Kilmarnock KA1 4PN, production@myshukrin.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days from the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
What was done to that wording
It is the model text from Schedule 3 of those Regulations, with three things done to it and nothing else. My own name, address and email address have been filled into the gap the model leaves for them. The footnote choice has been taken for a contract for services, which is what gives the words “of the conclusion of the contract” rather than the alternative wording for goods. And two passages about goods have been left out — the deduction for goods that have lost value through being handled, and the alternative deadline counted from the day goods are returned — because nothing physical is supplied here and neither passage could ever apply.
The odd turns of phrase in it are the legislation’s own and have been left alone rather than tidied up.
This page exists partly because of what happens without it: where a trader does not tell a consumer about the right to cancel, regulation 31 of the same Regulations stretches the cancellation period from fourteen days to as much as twelve months.
If you ask me to start inside the fourteen days
You payProportionate
Most salons want the diary sooner than a fortnight away, which is allowed: regulation 36 lets work begin inside the cancellation period where you have expressly asked for it. The confirmation asks that question in writing, and your answer to it is your express request.
If you then cancel while the work is under way, you pay a proportionate amount for what has actually been done up to the moment you told me, and the rest comes back. Proportionate means measured against the whole of the job, not rounded up to the whole of the figure.
If you would rather nothing began until the fourteen days were up, say so and nothing will. You keep the right untouched for the whole period, and the days start counting afterwards.
What you will never be asked to do is sign away the right in order to get started. A term saying that beginning work waives your right to cancel would not be lawful, and none appears anywhere on this site.
When the right to cancel ends
EndsOn full performance
In one case, and only one. Regulation 36 says the right ends where the service has been fully performed, and where performance began after your express request and with your acknowledgement that the right would be lost once the work was finished. Both of those conditions have to be true.
So: a setup that is finished and handed over, having been started at your request and with that acknowledgement given, is past cancelling. A setup that is half built, or one begun without that acknowledgement, is not — the fourteen days run on, and cancelling inside them costs you a proportionate payment for the part that was done.
That is the only thing that limits the right. Nothing else on this site shortens it, and nothing on this site is intended to.
Ending the right to cancel does not touch what you are owed if the work is poor. That is a different question with a different answer, and it is under if something is wrong with the setup.
How to cancel
FormAny clear statement
Tell me, in words that make it clear you are cancelling: an email to production@myshukrin.com or a letter to 1 Peatland Quadrant, Kilmarnock KA1 4PN. There is no form to be got through and no reason to give.
What matters is the date you send it, not the date I read it. A cancellation sent on the fourteenth day is in time.
The model cancellation form
UseOptional
You may use this form, and you do not have to. An ordinary email saying you are cancelling does the same job.
To Mykola Shkurin trading as Myshukrin, 1 Peatland Quadrant, Kilmarnock KA1 4PN, production@myshukrin.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
What was done to that wording
Nothing but the addressee. This is the model cancellation form from Schedule 3 of the Regulations, reproduced word for word, including the references to goods that do not arise here.
Getting your money back
Within14 days
Money comes back within fourteen days of my being told you are cancelling, by the same method you paid by, unless you ask for another one. No fee is taken out of it for cancelling, for administration or for anything else.
Where work had begun at your request, the proportionate amount for what was done is the only thing kept back, and the arithmetic behind it is set out in writing rather than asserted.
Stopping the monthly support plan
By writingBefore the next month
Booking System Support runs a month at a time at £85 a month. Either of us may end it by writing before the next month begins. There is no notice period beyond that, no minimum term and no cancellation charge.
A month already paid for runs to its end. An hour not used inside it is not refunded and does not carry over, which is said here as well as on the Delivery & Service Terms page so that nobody meets it for the first time on the way out.
The fourteen-day right above applies to the first month of a plan in the same way it applies to a setup.
If I end it
ChargedOnly what was done
I may end an arrangement where the material or the access needed to do the work has not arrived after a written reminder, or where I am asked to do something I will not do. In either case you are charged for the part that was done and nothing more, and anything paid above that comes back within fourteen days.
What this page will never say
Applies forStanding
That all sales are final. That there are no refunds. That a deposit is non-returnable whatever happens. That the right to cancel was given up by asking for work to start. None of those would be lawful, and none of them appears anywhere on this site.
Nothing here takes away a right the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 give you, and a term that tried to would simply not bind you.
If we cannot agree
Acknowledged inNext working day
Write to production@myshukrin.com and say what the disagreement is. It is acknowledged by the end of the next working day and answered properly as soon as the facts are clear.
If that settles nothing, the courts are open to you: which ones, and under which law, is set out under the law that applies, in the Terms.